Return Policy

Important: Please read our return policy carefully. No exceptions will be made, as you agreed to the terms at the time of purchase.

Returns:

  • Timeframe: You have 14 days from the receipt of your product to return it. If 14 days have passed, unfortunately, we cannot offer you a refund or exchange.
  • Conditions: The returned product must be in the same condition that you received it, unused, and in its original packaging. For products where hygiene is important, they must be thoroughly cleaned before the return process begins.
  • Exclusions: Due to hygiene reasons, some products cannot be returned, such as underwear, lingerie, hosiery, and certain personal care products.
  • Initiating the process: If you wish to return a product, please send an email to: info@veluaro.com with your order number, reason for return, a photo of the product in case of damage (if applicable), and your contact details.

Refunds:

  • Procedure: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
  • Late or missing refunds: If you haven’t received a refund after 30 days, first check your bank account again. If you still have not received it, please contact us at [webshop email].

Costs:

  • Return shipping costs: All customers are responsible for return shipping costs. We recommend sending your return with Track & Trace, as we are not responsible for lost returns. The return shipment must be sent to China, and costs start from €20, which are at the customer's expense.

Exceptions:

  • Defective or incorrect products: If you receive a defective or incorrect product, we will send a new product free of charge. If the issue persists a second time, you will receive a full refund of the purchase price.
  • Cancellation: Orders cannot be canceled after they have been placed due to our automated system.

For questions or more information about our return policy, please feel free to contact us at info@veluaro.com.