Shipping Policy
Delivery times
Below are the average delivery times for all our orders:
-
Processing time: 1–3 business days after placing your order
- On weekdays, processing usually takes 1 business day
- Orders placed on Friday evening or during the weekend may take a little longer to process
- Delivery time: 8–12 business days after your order has been shipped
We aim to make the ordering and delivery process as simple as possible. If you have any questions or concerns, please do not hesitate to contact our customer service.
How to place an order
Placing an order on Veluaro is designed to be as easy as possible:
-
Select your product:
Go to the product page and add the item to your cart by clicking the black “Add to Cart” button. -
Check variants:
Make sure you selected the correct size, color and variant. -
Proceed to checkout:
Click on “Proceed to checkout”. -
Enter your address details:
Fill in your shipping information and carefully check that everything is correct. -
Shipping:
Click “Continue to shipping” and confirm your address details. -
Payment:
Click “Continue to payment” to choose your preferred payment method.
Payment methods
At Veluaro, all payment options are SSL-encrypted so you can always rely on a secure checkout.
We currently accept the following payment methods:
- American Express (AMEX)
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- PayPal
- Visa
After selecting your payment method, click “Complete order”. You will then be redirected to the secure environment of your chosen provider. Follow the instructions on that page to finalize your order.
If you experience any issues during checkout, please contact us and we will be happy to help.
Shipping costs
- Free shipping on all orders.
- All products are delivered to your home at no additional shipping cost.
- There is no minimum order amount required.
Order shipping
Once you’ve found your perfect knitwear or accessory, we know you’ll want to enjoy it as soon as possible. That’s why we process and ship your order as quickly as we can.
To keep our prices fair and accessible, we work with an efficient shipping model:
- We consolidate parcels in larger batches.
- Shipments are sent out together once a minimum quantity is reached.
This helps us keep costs low and reduce unnecessary transport, which is better for both you and the environment.
Important notice
Just like many other online stores, we may experience higher order volumes and possible delays in December and during peak periods.
Please keep this in mind when placing your order.
We will always do our very best to ship your order as quickly as possible.
Website Name : www.veluaro.com
Company Name : Djbstore
Address : Jerome Kernplantsoen 21, Utrecht, 3543DH, Netherlands
Email : info@veluaro.com
Telephone : 0639232324
Company number : 93821158
VAT number : NL005046136B55
Customer Service : Monday to Sunday, 9:00 am to 5:00 pm